Your satisfaction is our first priority. All StrapFreak products are inspected for quality assurance before they are shipped. If there is any products damaged by defect in workmanship or mistakenly, we will replace them free of charge. Please be noted that any straps that has been worn, tried on, or misused will not be accepted and will be returned to the customers.
Please contact us in advance within 3 days of receipt of the packages, and we will help you with a replacement.
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