Frequently Asked Questions

These are the information we need to know, before we start to suggest you some best strap combo for you watches:

1. The brand name, and model of your watches, or simply picture of your watches
2. Any colors/styles/strapmakers/budget preference perhaps in mind (optional: it’s ok if you don’t have any idea about it)

Please forward this information to our email/phone number/line/bbm/whats app, or our other communication media, and we will come back to you with best straps suggestion for your watches.

1. International Order

First, please select USD currency on top left page of our website. StrapsFreak have implemented PayPal shopping cart into our website. If you see an item which you’d like to purchase, simply click the “Add to Cart” button on the page, and it will automatically be added to your cart. Then, you may continue shipping, or proceed with checkout, and pay with your PayPal account.

If you don’t have PayPal account, we accept all major credit cards through PayPal, and you don’t need to have an account with them to pay using your card. Don’t worry, your transaction will always be highly secure as PayPal is an extremely safe, fast, and efficient way for you to make a purchase.

In addition, we also accept Bank Transfer, Western Union, Moneygram, and others. Please contact us in advance if you would like to pay with other payment methods.

2. Domestic Order (Indonesia)

First, please select IDR currency on top left page of our website. If you see an item which you’d like to purchase, simply click the “Add to Cart” button on the page, and it will automatically be added to your cart. Then, you may continue shipping, or proceed with checkout, and pay through bank wire transfer.

Please contact us by email/phone number/line/bbm/whats app, or our other communication media if you find difficulty to complete the transaction. In addition, we also accept Cash, Bank Transfer, Debit, Credit Card, and any other payment method.

1.    Best Price Guarantee: You won’t find any price lower than StrapFreak.com
2.    Largest Straps Collections: Hundreds Ready Stock, Thousands Custom Order Design, Unlimited Watches Brands
3.    FREE Shipping for Both Domestic and International Order: Please read the full shipping service and policy here
4.    FREE Credit Card / PayPal Charges: What you see is what you pay, no hidden or additional cost
5.    Best Strap Consultant: a) Fast Response;  b) Objective in helping you to choose the best straps,  c) Simple, Easy, & Friendly Culture

Sure. If you find any interesting strap from magazine / internet / forums / friends / social media / gatherings / your own ideas, or others, just send me those pictures, and let’s discuss them. You name it, We’ll make it.

StrapFreak offers the following “Best Price Guarantee”. If you have ordered straps through StrapFreak.com, and then show us that you could buy the same strap for the same size with the same conditions at a lower rate than is purchasable on another website, We will either match that rate or beat it.

Yes, sure. Any straps in our collection will fit to any types of watches as long as the width of watch lug matches the width of strap you wish to order. This can be confirmed by telling us: either the brand and model of the watches, or measuring the length of lug, and request a strap that offers the same width size.

Straps are measured in milimeters. You need to know two dimensions: width and length.

Width:

Width is the distance between the lugs, where the strap meets the watch. To determine your width, you can take a ruler or caliper, and measure the width of the part of the strap that uses spring bars / screws to attach to your watch case. Measure this in millimeters.Width is expressed, for example like this: 24/22 (24mm wide by 22mm wide). This first number (24mm) is the width of the strap between the lugs of the watch case. The second number (22mm) is the width of the strap at the buckle.

A “straight” strap is one that is the same width at the lugs and the buckle, i.e 24/24 (24mm wide at lugs by 24mm wide at buckle). While a “tapered” strap is one that tapers in width from the lugs to the buckle, i.e 24/22 (24mm wide at lugs by 22 wide at buckle).

There is also a table for several watches that are commonly use to change their strap. If you don’t find lug width of your watch below, and feel difficulty to determine the luv width, please tell us: the brand name, and model of your watches, or simply the pictures of your watches, and we will help you figure out.

 Length:

There are two lengths required, the tail end (length of long section), and the buckle end (length of short section, excluding buckle). Length is expressed, for example like this: 125/75. The first number (125) is the length in millimeters of the tail end with holes. The second number (75) is the length in millimeters of the buckle end.

The strap length suggestion is based on wrist size. To determine the your wrist length, you can simply wrap a piece of string/thread around your wrist at the point where you normally wear your watch, mark the string where it crosses itself, lay it flat on a table and measure the distance between the marks. This is your wrist size.

The table below is an excelent place to start for help you decide your size length order.

6.0 - 6.5” wrist (150 - 164mm) = 120/70mm
6.6 - 7.0” wrist (165 - 178mm) = 125/75mm
7.1 - 7.5” wrist (179 - 190mm) = 130/80mm
7.6 - 8.0” wrist (191 - 203mm) = 135/80mm
8.1 - 8.5” wrist (204 - 216mm) = 140/85mm
8.6 - 9.0” wrist (217 - 229mm) = 145/90mm

However, don’t let this table be your strict rule. Choosing the strap length is all personal preference. There is no “right” or “wrong” in choosing them. A length that we consider “too short”, or “too long” might consider to be “just right” for you.  Strap length is an art, and as your taste changes, your idea of what looks “just right” will probably change too. For example, If your wrist is 6.7”, you can also go with 125/75mm for a more conservative look (less tail, centered buckle), or you could go up to 130/80 for a longer look (more tail, buckle over to the side more).

We can make for most any brand of watches, such as Panerai, SevenFriday, Rolex, Bell&Ross, IWC, Patek Philippe, Omega, Breitling, Jaeger Le-Coultre, Tudor, Cartier, Longines, Chopard, Hamilton, U-Boat, Audemars Piguet, Hublot, Steinhart, Franck Muller, Ancon, Seiko, Kaventsmann, Richard Mille, Tag Heur, U-Boat, Tissot, Graham, Fortis, Braguet, Ulysse Nardin, Montblanc, Blancpain, Helson, Elgin, Benarus Sinn, Doxa, Citizen, Kobold, Lum-tec, Louis Vuitton, Hermes, Ball, Vintage VDB, Montres Militare, Ennebi, Glycine, Anonimo, B.R.M, Zenith, and many more.

Yes, absolutely. However, you usually need order a little longer, since most aftermarket straps are thicker than OEM.

The completion time of the straps is vary from one model to another, and from one strapmaker to another. It depends on the complexity of the straps, their workloads, and other factors of each strapmaker. The estimated working time of each item can be found on every single strap specification on strap collection menu.

Good things take time to make. Everything strapmaker create is handmade with their hand from start to finish for you. This makes your items very special, unique, durable, and this process can’t be rushed. Trust me, it’s worth to be waited.

If you need a quick strap, please ask us for ready stock straps, or shortest strapmaker lead time at this particular time.

Yes, they are. No machines or patterns are used in the production of the straps. The whole process is done by hand by helping simple hand tools, from the selection of the leather, measuring the width and length, cutting, coloring, sewing and gluing, to the finishing touch of the product. This, together with the interaction of the strapmakers and customers’ requirement make each strap as an unique item. 

Different strapmaker provides different kinds of buckles. You can select the buckle option in straps category by each strapmaker.

Of course. Please let us know in advance, so we will make the thickness and holes to suit your original buckle.

Sure. You can either add the deployment buckle option into your purchasing order, or use your current deployment. For best fit, I may ask you to send the picture of your current deployment clasp, and the diameter of the holes, and thickness of your strap, so that we can cut, and fit the strap to the exact specs of the clasp.

Yes! We ship worldwide.

We accept the following forms of payments:

-       Bank Wire Transfer

-       PayPal

-       Visa, MasterCard, Discover, American Express (via PayPal - highly secure, and you don’t need to have PayPal Account to make a purchase)

-       Western Union, Moneygram, Moneybookers/Skrill

-       For other payment methods, please contact us in advance.

Yes, you can. We receive up to 24 foreign currencies through PayPal or Credit Card, such as: Canadian Dollar, Euro, British Pound, U.S. Dollar, Japanese Yen, Australian Dollar, New Zealand Dollar, Swiss Franc, Hong Kong Dollar, Singapore Dollar, Swedish Krona, Danish Krone, Polish Zloty, Norwegian Krone, Czech Koruna, Israeli New Shekel, Mexican Peso, Brazilian Real, Indonesia Rupiah, Malaysian Ringgit, Philippine Peso, New Taiwan Dollar, Thai Baht, Turkish Lira, and Russian Rubble.

We do our best to ship the packages as fast as possible. Most ready stock products (without any custom notes) will be shipped out on the following business day, once payment has been confirmed. While make to order, and custom orders will be shipped out on the day when your products has been finished, and ready to ship.

Of Course! We are more than happy to assist you to get one which suits your desire.  Let’s discuss with us what kind of watches that you want to make strap for, any preference style, and as well as your idea.

In addition to, if you find any interesting strap from magazine / internet / forums / friends / social media / gatherings / your own ideas, or others, you can send me those pictures to us, and we will get back to you with our thoughts on what we can do.

Because We melt your ideas into your wrist.

Yes, please write your special request on custom order box. Different kind of strapmaker has different kind of policy regarding to the special requests of stitching charges, but generally they will give it, free of charge for you.

Yes, please write your special request on custom order box. Different kind of strapmaker has different kind of policy regarding to the special requests of keepers charges, but generally they will give it, free of charge for you. 

Yes, please write your special request on custom order box. Different kind of strapmaker has different kind of policy regarding to the special requests of padding charges, but generally they will charge about $5 USD for add a padding to your strap. 

Yes, please write your special request on custom order box. Different kind of strapmaker has different kind of policy regarding to the special requests of tapered charges, but generally they will charge about $10 USD for do a tapering to your strap. 

Yes, please write your special request on custom order box. Different kind of strapmaker has different kind of policy regarding to the special requests of engraved charges, but generally they will give it, free of charge for you.

Most likely yes. You can contact us what you have including a photo if possible, as well as your idea, and we will get back to you with our thoughts on what we can do.

Leather is a natural product and porous material. As such, it is subject to change from one piece to another throughout its life-time and with daily use. This is very normal and expected to occur.  Expect it to evolve with you.

Due to certain tanning processes, some color transfer may occur and this too is normal. Leather is not waterproof, though a splash of water here and there should not hurt it. However, water spotting may occur if exposed to rain/water. All care should be taken to avoid contact with excessive sweat, water, perfumes or dirt to prevent unwanted discoloration and/or damage.

For natural undyed vegetable tanned leather:

If you wish to accelerate the aging and darkening process of this leather, you may want to apply a few light coats of Neatsfoot oil/mink oil/ leather conditioner and let it dry for a few hours. At first, the leather will look much darker and may show streaks from the application, but as the oil dries, the tones will settle and lighten up a bit. To darken it more, you can sit the item in the sun for a few hours.  You’ll notice it start to darken just like skin does. Depending on the time of year and intensity of the sun’s rays, this may take a few hours or a few days to darken. Remember, your leather item will evolve with you and will continue to darken the more you handle it and expose it to the oils of your hands, exposure to indigo and dirt, sun, water, etc. That’s all part of the beauty and appeal of this kind of leather.

For suede leather:

Suede is very delicate. To remove lint, dust and dirt from your strap, use a soft and clean brush/toothbrush and lightly brush over the surface of the strap to remove debris. Do not expose to water, excessive sweat or perfumes as stains from these cannot be removed from suede. Lightly spray with a suede protector to help keep it from getting too dirty.

For vegetable tanned, oil tanned, and others leather:

If you find that your leather item is starting to look dirty you may want to take a mildly damp sponge or clean t-shirt and use a tiny quantity of a product like saddle soap to clean it. Let it dry and remember to apply leather conditioner afterwards to replace the moisture it lost when it was being cleaned. Remember that some conditioners darken leather more than others, so make sure to test in an inconspicuous spot before applying to the entire item. As important as it is to keep leather conditioned, take care in not over conditioning as this weakens the fibers and can also cause mildew to grow. So apply generously but without over-doing it. 

Leather is not waterproof, though a splash of water here and there should not hurt it.  If you plan on getting your strap wet regularly, you can look for straps made by waterproof materials, such as canvas, oil tanned, or other water-resistant materials. Besides, you can also use a leather lotion or oil to maintain the oils of the leather. Be sure to spot test on the back of the strap to see how the lotion will effect the color of the strap. It usually darkens it.

You can either let it be and allow the natural aging process to perform its magic on the leather, or use a leather conditioning product which greatly helps in protecting the leather.

Yes, right here on the Internet! We’re an e-commerce showroom website, which you can look for the perfect strap combo for your watches 24/7 from around the world.

Your satisfaction is our first priority. All StrapFreak products are inspected for quality assurance before they are shipped. If there is any products damaged by defect in workmanship or mistakenly, we will replace them free of charge. Please be noted that any straps that has been worn, tried on, or misused will not be accepted and will be returned to the customers.

Please contact us in advance within 3 days of receipt of the packages, and we will help you with a replacement.

Sure, please contact us, and let’s discuss. 

If you have interest in joining this business, you can simply click here

1. For watches with spring bars

Nowadays a lot of watch straps are attached to wrist watches with spring bars/spring pins. Spring bars/pins are small metal bars with ends that are bounced.

The first job to do is to take the spring-bar removal tool, and using the forked end, find the end of the spring bar between the strap and the lug (horn) of the watch. You should now be able to push the end of the bar inwards to remove it from the hole in the lug end. You should now be able to pull the strap away form the watch. Repeat this process for both sides of the watch strap.


Next, thread the spring bars through the ends of your new watch strap. Ensuring the watch strap is the correct way around, and that the piece with the buckle is attached to the 12 O'clock' position, slot one end of the spring bar into the small holes on the inside of the lug. Using the forked end of the watch strap, press the other end of the spring bar inwards, before releasing it into the small hole on the other lug. To finish, you should check that the spring bars are properly in the holes and that the strap is securely fastened to the watch so that it won't fall of unexpectedly.

2. For watches with screwed attachments

Some watch straps are attached to watches with screws, such as Panerai. For the most part this is with visible screws on the sides of the watch lugs. For these types of attachments, simple unscrew the screw with a small screwdriver, remove the watch strap, thread the screw through your new strap and secure the screw back in place.

1. For buckles with spring bars

In order to release the buckle with spring bars from your watch strap, take a spring-bar tool and using the forked end, place it between the buckle and the strap on one side and push the sprung end towards the center. The spring bar, strap and middle part of the buckle will now be separated from the rest of the buckle.


In order to replace the buckle on your new strap, thread the spring bar through the end of the new strap, remembering the middle piece of the buckle! Place one end of the spring bar into one of the holes on the inside of the buckle, ensuring that the buckle is the right way round, and using the forked end of the spring bar tool, press the other end into the other hole in the buckle. Once again, give the buckle a good tug to check it's firmly secured in place and won't fall off unexpectedly later.

Please noted, you need to make that sure you buy a watch strap with the correct lug width and buckle size.


2. For buckles with side holes

If you can see holes on the side of your buckle, you can also use the pointed end of your spring-bar tool to remove the spring bar by pushing through the hole from the outside. The spring bar should then release from the buckle and the strap will come away.

In order to replace the buckle on your new strap, thread the spring bar through the end of the new strap, remembering the middle piece of the buckle! Place one end of the spring bar into one of the holes on the inside of the buckle, ensuring that the buckle is the right way round, and using the forked end of the spring bar tool, press the other end into the other hole in the buckle. Once again, give the buckle a good tug to check it's firmly secured in place and won't fall off unexpectedly later

3. For buckles with screw attachments

Some watch straps will have buckles attached to them with screws. This is obvious from the screw ends visible on the sides of the buckle. In order to remove it, use a small screwdriver. This will release the buckle. You will then need to change the buckle and screw the bar in again.

On the back side of the watch, where the bracelet meets the watch case, there will be two recesses on each side. These recesses let you insert the forked end of your tool onto the spring bar ridge. Apply pressure away from the watch case (towards the bracelet) to depress the spring bar.

With the spring bar depressed, you will need to wiggle the bracelet end out of the watch lug. You might have to depress both ends of the spring bar, making sure the other end doesn't snap back into the hole. The bracelet end generally fits tightly into the lugs, so this step might take a few tries.

Once you get one end out, repeat the same steps on the other end, You are all finished, and ready to install your new strap.

First, install both spring bars onto the watch lugs. You can do this either with your finger or using the spring bar. Then, pull the long part of the strap out of the floating keeper, so the two layers of the strap are separated.

Now, orient the strap so the keepers and the buckle face up (same direction as the watch face). Begin on the top of the watch (the end of the watch with 12 o'clock). Insert the strap between the spring bar and the watch case, and pull through.

Next, you will do the same thing on the bottom of the watch (the end with 6 o'clock) and pull the long part of the strap back through, this time from the bottom. Again, you will pull the strap in between the watch case and the spring bar.

Last, pull the long part of the watch strap back through the floating keeper. Pull it all the way through, and snug the floating section of the strap up to the watch case. Adjust the watch head on the strap so it is centered between the keepers, and you are all finished.

We sort the best strapmakers in the world by number of standards,

in the world by number of  criterias to satisfy your passion, such as:

(1) Using the best raw material on the market,

(2) Top-level in the hand made manufacture,

(3) Unique concept idea,

(4) The highest quality of finishing product

If you have interest to cooperate with us, just simply contact us. We are more than happy to discuss about our future business.

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